Cancellation & Refund Policy

We offer flexible pricing options to meet different guest needs.

1. Non-Refundable Rate (Save 15%)

• No cancellations permitted
• No refunds issued
• Full payment charged at time of booking
• Ideal for guests with fixed travel plans

2. Standard Rate

• Free cancellation up to 24 hours before check-in (3:00 PM)
• Cancellations within 24 hours: 1-night charge
• No-show: 1-night charge

3. Suite Policy (Condo & Extended Stay)

• 72-hour cancellation required
• Late cancellation: 1–2 nights charge
• No-show: charged according to reservation terms

4. Refund Processing

Approved refunds will be processed to the original payment method. Processing times may vary depending on the financial institution.

5. Early Departure

Early departures may result in charges based on the booked rate type and length of stay.

6. Security Deposit Refunds

Security deposits are refunded after room inspection. Refund timelines may vary depending on payment method.

7. Exceptional Circumstances

Refunds due to emergencies or special circumstances are subject to management review.

Contact Us

For cancellation or refund inquiries, please contact:
New Avenue Hotel – The Pas
[Insert Phone Number]
[Insert Email Address]